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The Nutcracker Noir FAQ
Welcome to The Nutcracker Noir: London’s most enchanting new immersive Christmas dining
experience. Below you'll find answers to our most commonly asked questions. For anything else, feel free to reach out via email (groups@nutcracker-noir.com) or on our Clara Hotline (on WhatsApp at +44 7507 600 991).
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What is The Nutcracker Noir?The Nutcracker Noir is a bold reimagining of the classic Christmas tale: a darkly decadent immersive theatre and dining experience set in the heart of Shoreditch. Guests journey through fantastical rooms, meet eccentric characters, and enjoy a three-course gourmet feast as part of the live performance.
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Who is behind the show?Nutcracker Noir is brought to you by an award-winning creative team including Richard Crawford (Secret Theatre), west end choreographer Gary Lloyd (Thriller Live), Feast + Fable’s / Fat Duck’s Jenny McNeill, and the experiential visionaries at DesignScene. Meet the full creative team here.
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Where is it held?The experience takes place at Protein Studios, 31 New Inn Yard, Shoreditch, London, EC2A 3EY.
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What are the event dates?We’re live for a strictly limited run from 25 November to 21 December 2025, with two performances daily.
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How long is the experience?Approximately 4 hours depending on your pre-show arrival time slot
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When should I arrive?We operate a staggered arrival time for the immersive entry experience according to your ticket type. Don’t be late, the experience is sequential and you may miss the pre-show experience if you miss your time slot
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What is the Clara Hotline?We’ll soon be launching a WhatsApp hotline where you can get fast answers to your questions from our team. Stay tuned for the number.
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How can I book tickets?General tickets will be available via Fever in Late September. Early access for group and corporate bookings (8–12+ guests) is open now. Email groups@nutcracker-noir.com to enquire.
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How do I receive my tickets?Tickets will be issued by Fever as QR codes via email or through the Fever app.
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What if I don’t receive my ticket?Please contact Fever’s customer support (email address TBC).
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What if I need to cancel or can’t attend?All tickets are non-refundable. Rescheduling may be possible depending on availability but cannot be guaranteed.
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What if there’s a transport strike or major disruption?Unfortunately, we cannot offer refunds or date changes for travel disruptions. Please plan ahead.
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What are the ticket types and prices?We offer a range of ticket types starting from £48 for bar seating (no meal included), up to £300 for VIP booths. Group discounts and early bird offers available. See our Tickets page for full details.
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Are group bookings available?Yes. We offer 10–15% discounts for groups of 8-12 or more, depending on ticket type. We welcome corporate parties, holiday celebrations and private hires. All discounts are subject to availability.
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Is there an age restriction?Nutcracker Noir is a grown-up take on the classic and is strictly for guests aged 18 and over. No one under 18 will be admitted, and this includes infants and young children.
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Are animals allowed?Only registered service animals are permitted on site.
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Who is behind the menu?The menu is crafted by immersive dining specialists Feast + Fable, whose team has worked with Gingerline, the Fat Duck and beyond.
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What’s on the menu?Expect a creative, global inspired three-course feast. Full menu details will be announced soon.
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Can you accommodate dietary requirements?We can cater to the following dietary requirements with advance notice: vegetarian, vegan, gluten-free and dairy-free. Our menu will be nut free but we cannot guarantee no cross contamination through the supply chain. Unfortunately, we are unable to accommodate bespoke or unlisted diets due to the nature of our event catering. We cannot cater for diets such as: FODMAP, keto, paleo, Whole30, raw food, etc. or highly specific individual allergies beyond the standard top 14 or requests made on the night so please let us know your requirements when booking. The deadline for any dietary requests is 72 hours before the show time.
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Will drinks be available to purchase?Yes. A full bar will be open offering cocktails, wines, beer, champagne and more as well as non-alcoholic options.
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Can I buy takeaway drinks or alcohol to go?Only drinks for on-site consumption will be available. We do not currently hold an off-sale license.
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Can I pay in cash?No, The Nutcracker Noir is a card-only event.
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What’s included in the ticket price?Each ticket includes a welcome drink and festive treat, immersive entry journey, theatrical performance, and a seasonal three-course meal (except bar seat tickets).
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Do I need to dress up?While there’s no dress code, we recommend dressing to impress. Think festive, fabulous, and ready for a night of theatrics.
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Is there audience participation?You can choose how involved you want to be. The experience is interactive, but you’re always welcome to observe from your seat if that’s more your style.
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Is photography allowed?Yes, photography is welcome in most areas. You’ll be guided on when it’s not allowed. Flash photography is not permitted during performance scenes.
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Will there be strobe lighting or loud effects?Yes, some scenes may include flashing lights and strobe lighting, sudden loud noises, fog and haze effects and areas of low lighting. If you have sensitivity concerns, feel free to get in touch in advance.
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Will there be merchandise?Yes! Visit our on-site Christmas shop for ornaments, gourmet treats, and exclusive Nutcracker Noir merch.
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Will there be a cloakroom?Yes. Cloakroom access is included in your ticket.
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Is the venue accessible?Yes. The venue is wheelchair accessible (with the exception of VIP booths as they are on a slightly raised base). Please let us know of any access needs in advance so we can best support you.
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How do I get there?We’re within easy walking distance of multiple stations: ● Shoreditch High Street (6 min) ● Old Street (10 min) ● Liverpool Street (12 min)
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What about security?We take the safety and security of our guests and staff members very seriously. We have a range of robust security measures in place for the protection of all who visit and work in our venues. We have a zero tolerance policy for any abuse of staff.
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How will you handle my personal data?You can refer the Privacy Policy and our Terms of Use .
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Still curious?Reach out to us at groups@nutcracker-noir.com or message Clara on her 24 hour hotline on Whatsapp at +44 7507 600 991. Just add the number, save as Clara and get in touch! She can’t wait to hear from you. We can’t wait to welcome you into our world. #NutcrackerNoir

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